Refund policy
We build Carica Chewers™ to be loved hard and chewed harder — and we want you genuinely happy with yours. If something's not right, here's exactly how we'll sort it.
Our Indestructible Guarantee
We make every toy to take serious punishment. If your dog somehow defeats one, we've got you — send a photo and we'll ship a brand-new replacement, free. One per customer, no time limit. (Follow @caricachewersau and DM us the photo — it's the fastest way.)
21-Day Returns
You have 21 days from delivery to request a return. To keep it fair for everyone: lightly-used toys are fine to send back if they're in reasonable condition; heavily-used or altered toys aren't eligible — but destroyed ones are covered by the Guarantee above.
We'll always make it right when
- Faulty — defective or not working as it should? Free replacement, no questions.
- Damaged on arrival — send a quick photo and choose a full refund or a fresh one.
Starting a return
Email info@caricachewers.com (or use our Contact form) with a short note plus a photo or video. We'll reply with a Return Authorization Number (RA#) and the nearest warehouse address.
Return shipping
We cover shipping to you; return postage is on the customer. Please use a tracked service — we can't be liable for parcels lost on the way back.
Refunds
Once your return arrives and passes a quick check, we refund your original payment method within 2 business days and email to confirm. Approved but not showing up? Check with your bank first, then email us your RA# and we'll chase it.
Not covered
Change of mind, or finding it cheaper elsewhere.
Wrong address or need to cancel?
Tell us as soon as possible at info@caricachewers.com. If it hasn't shipped yet, we'll do our best to fix the address or cancel it — no cancellation fee. Once it's shipped, we can't change or cancel it.
— The Carica Chewers™ Team